Certification Practice Statement

The Cleverbase CPS (Certification Practice Statement) is based on the requirements in the Statement of Requirements PKIoverheid. Under this CPS, certificates are issued to citizens (natural persons).

Here you find an overview of previous Certification Practice Statements. On the Qualifications page, you'll find the current CPS.

July 26th 2022: CPS version 1.10.1
January 11th 2022: CPS version 1.9.4
June 29th 2021: CPS version 1.9.3
October 12th 2020: CPS version 1.9.1
June 30th 2020: CPS version 1.9.0
July 1st 2019: CPS version 1.8.0
June 14th 2018: CPS version 1.7.0
April 12th 2018: CPS version 1.6.0
March 13th 2018: CPS version 1.5.0
November 9th 2017: CPS version 1.4.0
September 2nd 2017: CPS version 1.3.0
August 28th 2017: CPS version 1.2.0
July 20th 2017: CPS version 1.1.0
April 21st 2017: CPS versie 1.0.0

Contact
(070) 820 96 80
klantenservice@cleverbase.com
Maanweg 174
2516 AB The Hague

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Contact details of Remco van Wijk

Should you have a complaint or special question, or feel that you’re not getting the support you need, please don’t hesitate to contact Remco van Wijk directly.

Remco is our division lead, and responsible for all things Cleverbase. He will be happy to personally answer your call at 06 2952 3805. In case Remco is unavailable, just leave a message with your contact details, or send him an email.

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When and how must I withdraw my PKIoverheid certificates?

You must withdraw your PKIoverheid certificates as soon as possible in the following situations:

Your phone with the Authenticate app has been lost or stolen.
You suspect (possible) misuse of your certificates.
You forgot your 5-digit pin code.

This may mean you don’t have exclusive control of the secret key to your PKIoverheid certificates anymore, and must prevent any misuse.

To do so, simply use the blocking code you received by email right after registration. Using this code, you immediately block access to your Cleverbase services and irrevocably withdraw your PKIoverheid certificates. Block with your blocking code now.

If you no longer have the email with your blocking code, you must call our customer service desk as soon as possible at (070) 820 96 88.

If you call, keep your passport or identity card handy; our employee will ask for some personal details in order to establish your identity.
If you send us an email or a letter, please state clearly that you want to withdraw your PKIoverheid certificates, and enclose a copy of your passport or identity card.