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Frequently Asked Questions
General
What is Vidua?
What can I use Vidua for?
What is a PKIoverheid certificate?
Can I use Vidua to sign a European tender?
I lost my phone with the Vidua app, what now?
How can I file a complaint?
Registering with Vidua
I cannot scan my ID document.
I see an error message directly after opening the app, so I cannot register.
I cannot take a picture of my ID document.
I cannot confirm my registration with my PIN.
When confirming data I see the number "0" in my document number, instead of the letter "o".
Can my partner and I register using the same device?
How long does the second control of my registration take?
Can I use my driver's license or my residence permit to register?
Identify with Vidua
After scanning the QR-code, the Vidua app freezes in a gray loading screen.
I registered with Vidua a while ago, but I cannot identify anymore.
I have registered with Vidua, but my identification is still not complete..
How long can I use my Vidua profile to complete an identification?
Sign with Vidua
How can I verify wether a document has been signed??
I got error 013.
After scanning the QR-code, the Vidua app freezes in a gray loading screen.
How can I sign a document with more than one person?
I registered with Vidua a while ago, but I cannot sign anymore.
Your data with Vidua
When should I (file a requeste to) revoke my PKIoverheid certificates?
Does Vidua process my personal number?
How can I trust that my data is safe with Vidua?
How long does Vidua store my data?
How do I request data deletion with Vidua?