Known issues

The Cleverbase app runs on over 11,000 different Android and iPhone devices with about 600 versions of the operating system.

At Cleverbase, we strive to provide a consistent and stable user experience across all these devices. We actively monitor and try to resolve issues before users notice them. However, sometimes Cleverbase may not function properly with a specific device, and these issues cannot always be resolved immediately. Below is an overview of the issues that we are currently working on.

11 issues found

In progress
Reported 08/08/2025Updated 19/05/2026
The Cleverbase app crashes after entering the PIN code for identification on move.nl or to confirm a signature
App functionality: iPhone
In progress
Reported 18/07/2025Updated 19/05/2026
The quality of the video and/or audio during the video call is not optimal
Registration: iPhone & Android devices
In progress
Reported 20/04/2024Updated 19/05/2026
Confirming registration with PIN fails after a long wait
Registration: iPhone & Android devices
In progress
Reported 20/04/2024Updated 19/05/2026
Scanning the NFC chip fails
Registration: iPhone & Android devices
Investigating
Reported 07/04/2026Updated 19/05/2026
PIN keypad not responsive
App functionality: iPhone
Investigating
Reported 14/08/2024Updated 19/05/2026
Rugged smartphones do not function properly with the Cleverbase app
App functionality: Rugged smartphones, like CAT, Ulefone or Blackview
Investigating
Reported 01/01/2023Updated 19/05/2026
App is unreliable on certain Android brands
App functionality: Huawei, Xiaomi, Oppo, Motorola, or OnePlus devices
Resolved
Reported 19/05/2026Updated 02/06/2026
An NFC check cannot be carried out for certain non-Dutch documents.
Registration: Mainly British and Polish documents.
Resolved
Reported 10/07/2025Updated 23/04/2026
The app indicates that your valid identity card, which is accepted by Cleverbase, is not supported.
ATTENTION! this issue concerns identity cards, not passports.
Registration: iPhone & Android devices
Resolved
Reported 19/12/2024Updated 16/01/2026
App shows error 'phone unsecured', even though PIN, facial or fingerprint security is active
App functionality: Android devices
Resolved
Reported 28/07/2025Updated 21/11/2025
The NFC chip in German ID cards (2021 model) may not be readable
Registration: iPhone & Android devices

Known issues

The Cleverbase app crashes after entering the PIN code for identification on move.nl or to confirm a signature

The quality of the video and/or audio during the video call is not optimal

Confirming registration with PIN fails after a long wait

Scanning the NFC chip fails

PIN keypad not responsive

Rugged smartphones do not function properly with the Cleverbase app

App is unreliable on certain Android brands

An NFC check cannot be carried out for certain non-Dutch documents.

The app indicates that your valid identity card, which is accepted by Cleverbase, is not supported.ATTENTION! this issue concerns identity cards, not passports.

App shows error 'phone unsecured', even though PIN, facial or fingerprint security is active

The NFC chip in German ID cards (2021 model) may not be readable

The app indicates that your valid identity card, which is accepted by Cleverbase, is not supported.
ATTENTION! this issue concerns identity cards, not passports.