Service Delivery

Front Desk Employee

You help our customers by phone and email, guide online registrations and make sure every question is truly resolved.

Apply now

Cleverbase is a Qualified Trust Service Provider that complies with the strictest standards of the Dutch government. We want to eliminate paperwork and make online transactions more reliable. Every day, we issue around 500 digital wallets.

With the revised eIDAS Regulation, demand is growing, and we are growing fast. That is why we are looking for new team members. You join a team of young, smart and helpful colleagues, at our easily accessible office in The Hague.

  • Team Service Delivery
  • Hours 24–36 hours
  • Location The Hague
  • Salary Market rate

What you will do

  1. 01Helping customers by phone and email
  2. 02Guiding online registrations
  3. 03Proactively improving the customer experience
  4. 04Thoroughly analysing the underlying problem behind every question and providing a solution
  5. 05Keeping documentation up to date
  6. 06Communicating clearly and promptly with colleagues and other teams, and keeping everyone informed of developments within customer service
Benelux Summit Maastricht

Work that matters

What you work on reaches the top tables in Europe. At the Benelux Summit in Maastricht, we gave a live demo of the European Business Wallet to the three Benelux prime ministers: Rob Jetten, Bart De Wever and Luc Frieden.

We showed how the wallet saves entrepreneurs a great deal of paperwork when they do business across borders. The demo ran on existing eIDAS technology from Cleverbase, together with building blocks from the WE BUILD consortium. Rob Jetten's message: “The sooner, the better.”

Everyone safe online. That is what we work towards every day.

A colleague presents our product to the prime ministers at the Benelux Summit Group photo with the Cleverbase team at the Benelux SummitVisitors listen to the presentation at the Benelux Summit
Our DNA

How we work

  • 01

    Secure by default

    For us, the highest level of security is not an option but the starting point.

  • 02

    Short lines of communication

    Developers, marketers, lawyers and designers work together.

  • 03

    A step every day

    Agile in a regulated market: a step forward every day, always by the book.

  • 04

    Everyone is welcome

    Our team is diverse, and that is exactly what makes us strong. You are welcome as you are.

What you bring

What we ask of you

  • You are available for 24 to 36 hours per week
  • You are willing to work evenings as well
  • Secondary vocational education (MBO+), with the thinking and working level of a bachelor’s degree (HBO)
  • Good communication and language skills in Dutch and English
  • You care about improving processes
  • A passion for helping customers

Nice to have

  • A keen eye for detail
  • Commitment to continuous process improvement
View from our office over the skyline of The Hague
Our office

The best view in The Hague

From our office you look out over the city's skyline. And it is easy to reach by public transport, car or bike.

Knowledge and technology

This is what you will work with. You do not need to know it all yet: you will learn a lot here.

  • Customer contact by phone and email
  • Online registration and identification
  • Digital wallets for logging in, signing and identifying

What we offer

  • Salary In line with the market and your experience.
  • Our office Easy to reach, in The Hague.
  • Allowances For travel and phone costs.
  • Development In a fast-growing organisation.
  • Appreciation For talent and initiative.
  • 26 days of annual leave Based on full time, plus holiday allowance.
  • Pension A non-contributory scheme: €0 personal contribution.
  • Lunch together Catered every day, with the whole team.
  • Growth A training budget for your development.
  • Padel and sport Winning is allowed, taking part is what counts.
  • Knowledge sessions From legislation to new technology.
  • Drinks and outings We celebrate successes together.

The team behind Cleverbase

Ambitious in what we do. Sociable in how we do it.

On-stage demo of the wallet in actionColleagues travelling by trainFour colleagues together at the LaunchpadTwo colleagues on a bridge over the MaasPanel discussion with Sander DijkhuisFour colleagues in front of the Benelux and European flagsColleagues laughing together at the table during a dinner

How applying works

Clear and personal. You always know where you stand.

  1. 1

    Send your CV

    With a short motivation. Above all, tell us who you are and why this appeals to you.

  2. 2

    Getting to know each other

    A first conversation to see whether there is a click, both ways.

  3. 3

    Second interview

    A second interview, and for some roles a real-world case.

  4. 4

    Screening and VOG

    As a trust service provider, we check identity, diplomas and references, and ask for a certificate of conduct (VOG).

Does this sound like your next step?

Send your CV and a short cover letter. You do not tick every box, but think you could add value? Get in touch anyway.

Apply via recruitment@cleverbase.com Because we are a trust service provider, we screen everyone and ask for a certificate of conduct (VOG).

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